Privacy Policy
Effective Date: May 30, 2023
This Privacy Policy (Policy) sets forth the Ericchung.au privacy practices for collecting and using personal data relating to the Ericchung.au website, mobile versions of the website, online forms, educational resources, and related digital tools (Site). Ericchung.au is dedicated to treating people with respect, transparency, and integrity; therefore, we do not sell or lease your personal data to a third party. This Policy also describes your choices regarding our use of your personal data and how you can access and update your information.
When we refer to Ericchung.au, we mean the operator of the Site, Prof. Eric Chung, the clinic or medical team that responds to your inquiry, and authorized service providers acting on our behalf. The Site is intended to provide general educational information about erectile dysfunction, penile prosthesis options, related urological topics, and ways to request contact. It is not intended to replace a consultation with a qualified healthcare professional.
The Site may be accessed internationally. If you access the Site or provide information from outside Australia, you understand that your information may be processed in Australia, the European Economic Area, the United Kingdom, and other countries and in other countries where our service providers operate. Where required, we use appropriate safeguards such as contractual protections, technical and organizational measures, and lawful transfer mechanisms to protect personal data transferred internationally.
Table of Contents
– Information Collection & Use
– Data Sharing & Onward Transfers
– Cookies & Similar Technologies
– Access & Choice
– Data Retention
– Security
– Links to Other Sites
– Minors
– Regional Privacy Rights & Do Not Track Disclosures
– Updates to Privacy Policy
– Contact, Questions, Comments, Complaints
– Information Collection & Use
Personal data, such as your name, email address, telephone number, city, country, or similar information, can be used to identify or contact you. Ericchung.au collects personal data you voluntarily give us, including when you submit a contact form, request information, request an appointment, complete an assessment or questionnaire, subscribe to communications, or otherwise communicate with us. If you choose to provide details about symptoms, medical history, treatment preferences, or other health information, we treat that information as sensitive personal data and process it only as permitted by applicable law, with your consent where required, or as necessary to respond to your request.
We also collect information about your interactions with our Site, such as pages viewed, browser type, device information, IP address, referring and exit pages, dates and times of access, cookie identifiers, and similar Usage Data. This information helps us operate, secure, analyze, and improve the Site and user experience. In some jurisdictions, we will request your consent before using non-essential cookies or similar technologies.
We may also collect the following voluntarily from you:
Contact information such as email address and phone number
City, country, preferred contact method, and communication preferences
Health-related information that you choose to submit, such as symptoms, treatment interests, medical history, or eligibility information
Consent records, form submissions, survey responses, testimonials, and other messages you send to us
Professional information if restricted professional content or registration is offered, such as profession, title, medical ID, and clinical affiliation
We use this information to:
Respond to your questions and requests
Contact you about appointments, consultations, educational information, and related services you request
Process forms, questionnaires, consents, preferences, and Site registrations
Support patient inquiries, clinic coordination, and referrals where you request or authorize this
Provide and improve educational resources, digital tools, security, and Site functionality
Conduct analytics, research, audits, troubleshooting, and fraud prevention
Send newsletters or promotional material where allowed by law and subject to your preferences
Comply with legal, regulatory, clinical, recordkeeping, and professional obligations
Notify you of Policy updates
We do not intentionally collect government identification numbers, payment card information, or complete medical records through the public Site unless a specific form requests them and explains why. Please do not submit information that is unnecessary to your inquiry.
– Data Sharing & Onward Transfers
Ericchung.au will not sell or lease your data to a third party; however, there are certain circumstances where we may share your data without additional notice. In addition to the disclosures described throughout this Policy, and subject to applicable law, we may disclose your data:
To the doctor, clinic, hospital, medical team, or administrative personnel involved in responding to your request;
To unaffiliated service providers that are under contract to perform services for or on behalf of the Site, such as website hosting, form processing, email delivery, SMS delivery, analytics, appointment support, security, IT support, translation, and records management;
To other healthcare professionals, clinics, hospitals, or care providers where you request or authorize this, or where it is necessary to process your inquiry or provide requested services;
To professional advisers, insurers, auditors, regulators, and public authorities where permitted or required by applicable law;
In the event of a change in the operation, ownership, administration, or technical management of the Site, provided that appropriate protections remain in place;
To law enforcement personnel and agencies, including as part of a legal process, to protect rights, safety, or property, to investigate unauthorized access or misuse of the Site, or to comply with legal obligations.
We may share aggregate or de-identified data with selected third parties to understand how the Site is used, improve educational resources, or evaluate the performance of our online tools. Aggregate or de-identified data does not identify individuals.
The access granted to service providers and other recipients is limited to the purpose for which the information was provided. We require service providers handling personal data for us to use appropriate confidentiality, security, and data protection measures, regardless of where they are located.
– Cookies & Similar Technologies
Ericchung.au and our partners may use cookies, pixels, web beacons, server logs, and similar technologies to facilitate the delivery of services to you via our Site, understand and preserve your personal preferences, secure the Site, measure performance, and improve content. Some cookies are essential for the Site to work. Analytics, preference, or marketing cookies will be used only where permitted by law and, where required, with your consent.
You can set your browser to refuse or delete cookies, although some Site features may not function correctly. Please check our Cookie Policy, if available, or the cookie banner on the Site for more information about cookie choices.
Access & Choice
Registered users and those who have provided Ericchung.au with personal data may request to review, change, correct, export, restrict, object to, or delete information by emailing admin@ericchung.au. Deletion or change requests should be made by you directly. We may need to verify your identity before responding. We will respond within the time required by applicable law and, where practical, within 30 days.
To “opt out” of receiving a particular marketing or promotional communication, follow the unsubscribe instructions included in the specific communication or contact us at admin@ericchung.au. Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
If you wish to update or delete a submitted testimonial, please contact us at admin@ericchung.au.
The information you post in publicly accessible Site blogs, comments, reviews, or community features may be read, collected, and used by others who access them. To request removal of your personal information from those areas, contact us at admin@ericchung.au. Sometimes, we may be unable to remove your personal information, so we will let you know if we cannot and why.
– Data Retention
We retain your information only for as long as needed for the purposes described in this Policy, including to respond to your inquiry, maintain records, provide requested services, comply with legal, regulatory, medical, accounting, and professional obligations, resolve disputes, enforce agreements, and protect the security of the Site. Retention periods may vary depending on the type of information and applicable legal requirements.
– Security
Ericchung.au takes security seriously. We use reasonable and appropriate data protection measures, such as technical, administrative, and organizational safeguards, to reduce the risk of misuse, alteration, accidental destruction or loss, and unauthorized disclosure or access to our systems and data. For example, the Site may use secure socket layer technology (SSL) to protect data in transit. Unfortunately, no method of transmission or storage is 100% secure; therefore, we cannot guarantee absolute security. Please email any Site security questions to admin@ericchung.au.
– Links to Other Sites
This Policy applies only to Ericchung.au Sites and applications that link to this Policy. Our Site may include links to hospitals, clinics, professional organizations, patient education resources, social media platforms, technology providers, or other websites and services that we do not operate (Other Sites). Ericchung.au is not responsible for the privacy practices of Other Sites. You should review the privacy policies of those Other Sites before providing information to them.
– Minors
Our Site and applications are intended for adults and are not intended for use by individuals under 18. Ericchung.au does not knowingly collect personal data from individuals under 18. If you are under 18, please discontinue using our Site and applications. If we become aware that someone under 18 has provided personal data, we will delete the related personal data from our records where required by law.
– Regional Privacy Rights & Do Not Track Disclosures
If you are located in Australia, the European Economic Area, the United Kingdom, or another region with privacy or data protection rights, we process your personal data in accordance with applicable privacy laws, including lawful basis or consent requirements where applicable, transparency, data minimization, purpose limitation, security, and retention obligations. Depending on your location, you may have additional rights to access, correct, delete, restrict, object to, port, or complain about the processing of your personal data. You may also have the right to lodge a complaint with your local privacy or data protection authority. To exercise your rights, contact us using the email below.
Please be aware that Ericchung.au does not currently respond to your browser’s Do Not Track signals.
– Updates to Privacy Policy
Ericchung.au may, in its sole discretion, update this Policy by posting the amended Policy on this Site. Where required by law, we will provide additional notice of material Policy changes via your account email address, a Site notice, or another appropriate method.
This Policy was last updated on May 30, 2023.
– Contact, Questions, Comments, Complaints
Please direct privacy-related issues, questions, comments, or complaints to the following: Email: admin@ericchung.au